www.beatletour.com
 
FAQs (Frequently Asked Questions)
 
 

 

  

 

 

Tour quests respectfully approach the entrance to George's home, Friar Park in Henley-on-Thames. Our visit is done in small groups to respect a gardener that once lived there.
 
 
 
 
Where is a good place to start when trying to find all about your tour?

Most of the web pages that support our tour have been consolidated on one page and be found on our 'SiteMap' page at www.beatletour.com/sitemap. A new window will appear with the information you requested by clicking on a link..

What tours are available to me?

We provide Beatle fans with two types of tours; our scheduled escorted group tours during International Beatle Week & The Mathew Street Festival and scattered dates throughout the year . We have now added a tour in July to accommodate teacher's summer schedules. Our flagship tour during International Beatle Week always takes place the week preceding and leading up to the last Monday in August. Additionally, we schedule special group tours during key Beatles related events in the UK. Current scheduled group tours can be found on our 'Tour Schedule, Packages & Prices'  page

We also provide private tours for singles, couples and small groups. Private tours, with minor exception, provide fans with the same Beatle experience as our group tour without the fanfare & commercialization of International Beatle Week. Generally, private tours are non-escorted tours where your Beatles experience is waiting for you in Liverpool & London. We provide a very detailed tour itinerary for you and just follow the day by day schedule. Your Beatle Guide will meet you at your hotel. Our tours are truly an historical account of The Beatles from their childhood, to their climb to fame in Liverpool and their peak music years in London. Prices are only slightly higher than what you would pay for an escorted group tour. The one on one relationship you build with our tour guides is certainly a benefit of a private tour. t

We have standard Beatle sights that will be seen during each of our tours & our tour guides are the best that can be found. Our base tour is a Land Package [complete tour itinerary, local transportation & hotels with breakfast]. We also offer an Air Package Upgrade where we make your flight arrangements from any US city and return [also Toronto, CA]. We encourage our guests to shop for on their own for an air deal or try our flight search engine

You may purchase one or more additional nights in  London from us. We offer a great discounted price for superior accommodations. Recently, we added the option of 'day trips' to Amsterdam or Dublin to compliment your Beatles experience.

We provide all guests that have purchased any of our tour packages with excellent instructions & directions for airport transfers from and to hotels. The method we provide is self pay and it the most inexpensive, convenient, fastest & direct means of public rail transportation to and from airports.

About travel arrangements...

You must select a base tour land package. It includes superior lodging, breakfast, all tour guide fees and admission to advertised attractions. You may elect to add our air upgrade to your land package. We will make all arrangements to get you to Liverpool & London [and return] right from the airport that is closest to the location you wish to depart. You also have the option to select a Liverpool or London only tour. You can extend your stay in London at a very reasonable rate, including full breakfast and at a great location.

Are meals included in the tour package?

Meals are NOT included in the tour package with the exception of the following; on all tours, a Full Breakfast  is provided by the hotels in Liverpool and London. During the first evening of our group tours, we host a buffet and get acquainted party in a genuine Liverpool pub that includes a Beatle sing-along.

We also provide lunch at St. Peter's Church during our group tours. Dave is usually on hand to give you an eye witness account of the night John & Paul first met.

For fans taking our private tour, we offer a Fish N Chips dinner at The Grapes pub on Mathew Street included with Beatles history.

In London, you will delighted with a Rock N Roll party at the [Original] London Hard Rock Cafe that includes a tour of the cafes' memorabilia vault, one of the best.  Dinner at The London Hard Rock is included in both group & private tours.

 The cost of alcoholic beverages are always the responsibility of our guest.

Where do we go? What will we see?

Unless specified otherwise on your specific tour itinerary, you will enjoy these tour highlights and see these standard Beatle sights in Liverpool & London.

When the tour schedule is finalized and prior to departure, you will be emailed a copy of 'The Beatle Pilgrimage Tour - Survival Guide'. The document contains a complete set of travel instructions that will guide you from your departure city and back again. It contains contact info., Schedules, contingency plans, tips and other valuable tour & general UK travel information. You will be informed.

How much free time will I have during the tour?

We try to plan at least one free day in both Liverpool & London. Since travel time to London will take a 1/2 day off time allocated for London. Beatles tour time is tighter in London than Liverpool. Therefore, if you would like to include a trip to Henley to visit George's home, Friar Park, we provide you with a self-guided tour package with travel instructions, simply to read maps & historical documentation to make your own journey to this beautiful English hamlet.

Over time we noticed that the group is split between a day in London, a short, 4 hours visit to Henley and those that would like to enjoy Henley at a slower pace. If you would like to see more of London on your own, we suggest you extend your stay in London by adding extra nights to your tour package.

If you select our non-escorted private tour, the number of free days is up to you But a minimum of 7 nights total is recommended to thoroughly enjoy your Beatles experience.

Do you accept credit cards?

Yes we do. However, we do charge 3% fee to cover the cost of the financial transaction.

We do not charge a credit card fee for deposit payments.

How do I pay using a credit card?

After you complete your 'Group Tour Price Quote Request & Reservation Form'  or a 'Private Tour Request Form'. We will send you an electronic invoice that contains a link to your web based account statement. We ask that you read the account statement carefully as it contains your price quote, payment terms, our policy and other important tour informatioin. Once you have reviewed your account statement, You can pay the amount indicated in your statement to confirm your reservation. If you wish to pay via credit card, use the link on the electronic invoice sent to you via email. You simply enter your name, card info & billing address and the payment is processed. The financial service behind the payment process is PayPal. You do not need a paypal account to make a credit card payment.

If you do not want to make a credit card payment over the Internet, you may also make your payment over the phone.

Personal Checks are welcome, there are instructions on your account statement as to where to send your payment.  [save - no credit card fee]

Who are you ?

We're Pilgrimage Ltd and began The Beatles Pilgrimage Tour in 1995 and incorporated in 2000, our company is privately owned . We are diversified and financially sound.

We consider ourselves a 'new economy' company that depends highly on the efficiencies of information technology to keep our overhead low, quality high and prices down. We insist on quality services from our service providers and we will not reduce the level of quality of our tour to cut costs. We believe you are getting good value for your money.

Our business office is in North Carolina. You can contact us via US Mail at:

Mailing Address

   Pilgrimage Ltd
  3900C Battleground Ave   Room 205
  Greensboro, NC   27410

Email customerservice@beatletour.com

Will a host accompany us through the entire tour?

For group tours, US based hosts are available 24 hours a day.

Who are the tour's hosts ?

We're just a bunch of swell guys. Click here

What are your payment terms ?

 

  Payment Terms:  
 
Revised July, 2007

The tour is presented by Pilgrimage Ltd.

Any exception to the terms stated on this page must appear in writing on your account statement.

The following are the terms that you will/did agree to upon entering a 'yes' to this fact on your online reservation form. Pilgrimage Ltd [‘Host’, ‘Hosts’, ‘Us’ or ‘We’] ask that you agree with what we feel are reasonable payment terms.  The terms apply to  The Beatle Pilgrimage Tour [‘Tour’] or any other ['tour'] offered by Pilgrimage Ltd. for the tours dates specified on your account statement.

Pilgrimage Ltd has established standard payment terms that are applied to all our  tours. 

All price quotes, terms, policy, travel information and other important information appears on your group's 'Account Summary' [see sample]. There is one statement for each group traveling together, You may request separate account statements for people traveling together i.e., two couples that are friends. You are not expected to make a payment until you have received your account summary and have had time to  read and fully understand the content.  You will receive a 'link' to your web based account statement upon confirmation of your reservation.

Our Air Package Terms are... Once your air upgrade is purchased by us,  and an e-ticket confirmation page will be provided to you via email [US Mail by request only]. In some cases, a paper ticket may be sent to you. Once your airline ticket is purchased and you have confirmed the flight information as correct, it becomes your property and the air upgrade portion of your payment becomes non-refundable. At this point, all changes, cancellations and other airline matters become your financial responsibility.

For our non-escorted, private tours, the following payment terms apply:

  • $500. per person, deposit to confirm tour dates, immediately,  $200. (per person) becomes non-refundable

  • The remainder of the deposit becomes non-refundable 60 days from the date your tour is confirmed or 90 days prior to your first night hotel check-in date, whichever occurs first.

  • The price of air upgrade package [if selected] is due prior to airline ticket purchase.

  • 100% of the price of your tour is due 90 days prior to your departure date.

  • You are entitled to half a refund if you cancel your tour within 60 days of your departure day [excluding airfare - see next bullet item]

  • Our Air Package Terms are... Once your air upgrade is purchased by us , your flights will be booked for you and an e-ticket confirmation page will be provided to you via email [US Mail by request only]. Once your airline ticket is purchased and you have confirmed the flight information as correct, it becomes your property and the air upgrade portion of your payment becomes non-refundable. At this point, all changes, cancellations and other airline matters are negotiated directly by the guests, directly to the air service provider.

  • No refunds for cancellations within two weeks of departure.

For our group tours, we use a milestone payment plan, described as follows:

Milestone 1 To confirm your reservation, a $500. pp deposit due at time of reservation [may vary with special offers]. Your [you, guest or guests] deposit guarantees you a seat on the Beatle Pilgrimage Tour ('us', 'we', 'tour' or 'the tour') and your price quote is protected from increase. Upon receipt of your deposit by us,  [ non-refundable amount may vary with special offer - in the unlikely event tour dates change, you will have the option of  a full deposit refund]. The balance of your deposit is refundable only until the date your milestone 2 payment date. This date appears on your account statement.

Milestone 2  

 50% of the total price of the tour becomes due 6 months from your departure date. The payment due date will appear on your account summary.  At this point you must either move forward with your plans to take the tour OR you may request a $300. (per person) deposit refund. Refunds must be requested prior to the Milestone 2 payment date appearing on your account statement. If you decide to continue with your plans to take the tour (and we hope you do) or the Milestone 2 Payment date as passed, then your deposit becomes non-refundable. Additionally, the guest is now accountable  for any expenses, incurred on their behalf, and unrecoverable by us.

Our Air Package Terms are... Once your air upgrade is purchased by us , your flights will be booked for you and an e-ticket confirmation page will be provided to you via email [US Mail by request only]. Once your airline ticket is purchased and you have confirmed the flight information as correct, it becomes your property and the air upgrade portion of your payment becomes non-refundable. At this point, all changes, cancellations and other airline matters are negotiated directly by the guests, directly to the air service provider.

Milestone 3

100% of the total price of the tour becomes due 3-4 months from your departure date. The payment due date will appear on your account summary.   To reiterate the term established during Milestone 2 payment, the guest is accountable for any expenses, incurred on their behalf, and unrecoverable by us.

You will NOT be asked to make your last [milestone 3] payment until you have received your airline confirmation receipt.  The payment requested at this time is full payment for the tour.  At this point, refunds are at the discretion of Pilgrimage Ltd and will based  on losses incurred by Pilgrimage Ltd on your behalf. 

If a guest incurs a financial loss, a discount coupon will be awarded to the guest and may be applied as cash toward any future Pilgrimage Ltd presentation.

All invoice amounts are expected to be paid by the due date appearing on the invoice. We ask that all payments are planned so they are received by us within a week of the due date. Failure to do so may cause us to miss our payment commitments, thus causing a price increase to you. If you require additional time to pay, please contact us. You will be notified in advance of ALL payment due dates when you receive your account statement link..

Personal Trip insurance is strongly recommended.
About Hotel Transfers:
We provide all our guests [Land Package Included] with easy, fast & convenient self pay  instructions for rail transportation to and from UK airports and hotels. The distances are short walks and there are baggage carts and elevators available. This method  eliminates the uncertainty of auto traffic and is relatively inexpensive. Airport to Hotel [and vice versa], as quickly as 45 minutes but no worse than one and half hours. If special arrangements are needed, please contact us [contact@beatletour.com ]. Your total cost for hotel transfers ranges from $40. to $70. per person
 

Will the group fly together ?

Since our guests come from all over the country [and often other countries], we book each guest's airline ticket independently. Our criteria for your flight selection is your arrival time in the UK, convenience, cost and consideration to a Manchester arrival and London departure [or vice versa].

For guests that have selected the 'Land Package' (airfare not included), you will be responsible for all arrangements to meet the tour group in the UK.

Where do I meet the US tour host?

Your host will meet you in the lobby of your UK hotel at a scheduled time for the tour group to assemble for the first time. You will be provided with your host's UK cell number to call and report delays or problems. In the event of heavy delays, you can call your host for advise.

How can I get my US passport ?

Instructions are available on the US Department of State web site. Just click here.

I got my invitation, how do I make a reservation?

 Click here for our online reservation form for our scheduled group tours.

 Click here for our online reservation form for a private tour.

Where can I find information about travel to the UK?

Below, you will find links to reputable resources:

The US State Department

The British Travel Authority

Do you know where I can get information about Manchester Airport?

 Yes, click here

Where can I rent a mobile phone whilst in the UK?

Pilgrimage Ltd uses TravelCell. They provide a quality service, are reliable and reasonably priced.  You can obtain more information and order a phone online by clicking on the image below.

Have another Question ?

   Click here and ask